Shipping & Returns
Shipping Policy
At Mautech.shop, we are committed to delivering your tech essentials safely and efficiently.
Order Processing:
All orders are processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking information.
Shipping Times:
We ship directly from our trusted global suppliers. Estimated delivery times are:
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UAE & Gulf countries: 7–14 business days
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Europe & North America: 10–20 business days
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Asia & other regions: 10–25 business days
Shipping times may vary depending on the product's warehouse location and customs clearance in your country.
Shipping Fees:
We offer free shipping on all items. Final shipping costs (Free Shipping) will be displayed at checkout.
Customs & Duties:
Buyers are responsible for any applicable customs, taxes, or import duties in their region.
Return & Exchange Policy
Your satisfaction is our priority. If you're not completely happy with your order, we’re here to help.
Return Eligibility:
You may request a return within 7 days of delivery if:
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The item is defective, damaged, or not as described
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The item is unopened, unused, and in original packaging
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How to Request a Return:
Contact us at care@mautech.shop with your order number and a photo of the issue. We’ll respond within 24–48 hours with return instructions.
Return Shipping:
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
Refunds:
Once your returned item is received and inspected, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.
Non-Returnable Items:
Items such as downloaded software, opened consumables, or customized orders are not eligible for return.